About ElementKitchen & Cocktail

Element Kitchen & Cocktail offers an elevated version of the traditional sports bar with a carefully curated menu created by focused on seasonal and local foods and celebrates the best of Colorado’s beer and spirits.

Chef John Tesar, a four-time James Beard nominee and two-time “Top Chef” contestant, is the culinary consultant and mastermind behind the menu and all back-of-house operations. His critically acclaimed Dallas restaurant, Knife, has reinvented the steakhouse experience, leading him to great success in the Dallas food scene. Chef Tesar’s vision for the menu has a creative and more sustainable approach to traditional bar food by having a focus on seasonal and local ingredients and a healthier take on preparations.

Job Description

Hosts are responsible for gathering customer contact information, while also enticing the customer to visit the venue. Hosts are responsible for filling out customer contact cards with in the reservation system with customer information. Additionally, hosts are responsible for answering the phone, taking reservations and operating the venue reservation system all while maintaining and delivering the highest level of customer service.

Role & Responsibilities

Focus is on, but not limited to the following:

  • Collects customer information for the venue database, while constantly striving to increase the size of personal clientele.
  • Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
  • Able to generate 10 new contacts each week, organized and turned in per the venue specification. All contacts will be verifiable by the corporate data department.
  • Develop a rapport while walking guests to their assigned tables.
  • Develops a strong relationship with casino marketing department, generating incremental business inside of the venue.
  • Communicates with network regularly to keep informed of upcoming events and promotions.
  • Works with a sense of urgency to anticipate customer and team members needs when the opportunity arises.
  • Entertains customers while inside of the venue, taking advantage of every opportunity to upsell while ensuring service is executed per the sequence of service always.
  • Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue management’s instruction.
  • Communicates with management, hosts and service staff immediately to rectify all customer needs and requests.

Desired Qualifications

  • A minimum of one year of experience in a high volume, service focused environment.
  • Desire to grow in the marketing area of venue operations by building a stable client base.
  • Must have a working knowledge of spirits, wine and beer as well as all other products offered.
  • Must possess a working knowledge of social media marketing.
  • Must exhibit a focused attention to detail, while working in a high-pressure environment.
  • Able to write and speak in a confident manor.
  • Must possess all required work cards.
  • Must be 18 years of age or older.

Work Environment

Must be able to work inside assigned bar area in the venue. Must be able to stand for entire shift. Must be able to lift 75 pounds and manually push up to 150 pounds. Must be able to bend, pull, and carry bar stock to refrigerators and cabinets. Must be able to use hand motion when cleaning and wiping bar counters. Must be able to listen and respond to visual and aural cues. Must be able to read, write, speak, and understand English.